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Privacy Policy summary

Here are the key parts of our Privacy Policy summarised for your convenience. To learn more on how we process your personal data, please read our completePrivacy Policy (opens in new tab).

Company responsible for protecting your data (Data Controller)

  • UpCloud Oy, a limited liability company registered in Finland
  • Business ID: 2431560-5
  • Address: Aleksanterinkatu 15 B, 7th floor, 00100 Helsinki, Finland

You can reach our Data Protection Officer via [email protected] (opens in new tab)

Types of data we collect

  • Basic contact details (your name, email address, telephone number…)
  • Billing information (credit card details, payment history…)
  • Your interactions with us (conversations with our sales and customer support…)
  • How you use our services (IP address, URL clickstreams, products/services viewed…)

How and why we use your data

  • To provide our service (login and authentication, processing payments…)
  • To manage the customer relationship (event invitations, advertising new product features…)
  • To communicate with you (important service notifications, solving issues with our customer support…)
  • Improving our services (traffic optimisation, data analysis…)
  • Enforcing our Terms of Service (investigating alleged illegal activities, violations of law or our Terms of Service…)

Your privacy rights

You have the following rights with respect to your personal data:

  • Right to access data we hold about you
  • Right to make us correct any inaccurate data about you
  • Right to object to us using your data for profiling you or making automated decisions about you
  • Right to port your data to another service
  • Right to request deletion of your data
  • Right to withdraw your consent (where processing is based on your consent)
  • Right to lodge a complaint to the authorities regarding our use of your data